Service Charter

TFC's commitment to quality, timelines and accountability in member services.

The Service Charter outlines the standards of service members and stakeholders can expect from TFC, including response times and complaint handling.

Our Commitments

TFC is committed to delivering responsive, professional and member-centred services across all departments.

  • Respond to general enquiries within 5 working days
  • Process membership applications and renewals within agreed timelines
  • Handle complaints fairly, confidentially and with written feedback
  • Publish annual performance against charter commitments
  • Provide accessible information on fees, services and programmes

How to Give Feedback

Members may submit feedback or complaints via email at ushirika@ushirika.co.tz, by phone at +255 798 500 727, or in person at the Head Office on Lumumba Street, Dar es Salaam.

Download the Strategic Plan View Annual Reports Contact the Secretariat