1. Who We Are

Tanzania Federation of Cooperatives (TFC) Limited is the national cooperative umbrella organization for mainland Tanzania, with its head office at New Cooperative Building (16th Floor), Lumumba Street, P.O. Box 2567, Dar es Salaam.

For data protection enquiries, contact us at ushirika@ushirika.co.tz or +255 798 500 727.

2. Information We Collect

We may collect the following categories of information when you use our website or services:

• Identity and contact details (name, email, phone, organization)
• Membership and application information submitted to TFC
• Newsletter subscription preferences
• Technical data (IP address, browser type, device information)
• Communications you send to us (feedback, complaints, enquiries)

3. How We Use Your Information

TFC processes personal data to:

• Deliver membership, advocacy and business services to cooperative societies
• Respond to enquiries, complaints and service requests
• Send newsletters and institutional updates (with your consent)
• Improve our website, security and digital services
• Comply with legal, regulatory and audit obligations

4. Legal Basis for Processing

We process personal data based on consent (e.g. newsletter), contractual necessity (member services), legitimate interests (website security and improvement), and legal obligations under applicable Tanzanian law.

5. Sharing & Retention

TFC does not sell personal data. We may share information with trusted service providers (hosting, email, analytics) under strict confidentiality, or where required by law or cooperative regulators.

Data is retained only as long as necessary for the purposes described or as required by law, after which it is securely deleted or anonymized.

6. Cookies & Analytics

Our website may use essential cookies for security and session management. Optional analytics help us understand how visitors use the site so we can improve content and accessibility. You can manage cookies through your browser settings.

7. Your Rights

You may request to:

• Access a copy of personal data we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for marketing communications
• Request deletion where legally applicable

To exercise these rights, contact ushirika@ushirika.co.tz. We will respond within a reasonable timeframe.

8. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse. No online transmission is 100% secure; we encourage strong passwords and caution when sharing sensitive information.

9. Changes to This Policy

TFC may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.